Our client in the manufacturing industry is looking for an experienced Delivery Rider to join their team.The Rider will collect and compile orders at their Tigoni Factory and deliver them to customers in and around Nairobi. The goal is to streamline and improve our customer experience through improved customer service
Responsibilities
- Improve customer satisfaction through timely service.
- Allow the business to expand on its home deliveries business.
- Be the face of the organization when delivering products to our customers.
- Ensure that products arrive with the customer in the condition they were dispatched.
- Ensure that the company motorcycle is always kept in a good condition and any defects/damages are reported immediately
- Ask for feedback on provided services and resolve clients' complaints
- Complete logs and reports
- Follow DOT regulations and safety standards
- Reduce the cost of logistics
Requirements
- Certificate of good conduct.
- Motorcycle driver's license.
- Three years' experience delivering food items in Nairobi for a reputable company.
- The ability to identify problems and formulate solutions with a quick turnaround.
- Self-motivated and honest with a results-driven outlook.
- Great communication and interpersonal skills
- Excellent interpersonal skills including a friendly and professional demeanor
- A polite and professional disposition
- Ability to remain calm in stressful driving situations (e.g. at rush hour)
- A high school Diploma
- Must be able to work well independently and in the context of team environments