Human Capital and Office Manager

SUMMARY

The HR & Office Manager is a hybrid role, combining responsibilities in human resources and office management to ensure smooth day-to-day operations of the company. This person will play a critical role in managing the office environment, handling HR functions such as recruitment, onboarding, employee relations, and benefits administration, while also overseeing office facilities, supplier management, and ensuring the office operates efficiently. The ideal candidate is a detail-oriented, proactive, and approachable professional who thrives in a fast-paced environment.

This role requires the job holder to be proactive as well as reactive to situations and is by nature confronted with extreme pressure. One of the main objectives is that appropriate and precise actions are taken to create value for both internal and external stakeholders.

KEY DUTIES & RESPONSIBILITIES

Human Capital Management:

1. Recruitment & Onboarding:
   • Develop and execute recruitment to attract, hire, and retain talent.
   • Manage job postings, screen resumes, coordinate interviews, and extend job offers.
   • Conduct background checks and ensure new hire paperwork and compliance documents are completed.
   • Oversee the onboarding process, ensuring smooth integration of new employees.

2. Employee Relations:
   • Act as a point of contact for employee inquiries and concerns, resolving issues in a professional and confidential manner.
   • Assist in performance management processes, including setting objectives, performance reviews, and handling disciplinary procedures.
   • Foster a positive work environment and support employee engagement and retention initiatives.

3. Policy & Compliance:
   • Develop, implement, and update HC policies in compliance with local labor laws and best practices.
   • Ensure compliance with company policies, employment laws, and regulations.
   • Manage employee records, benefits, and leave administration (e.g., health insurance etc.).

4. Training & Development:
   • Identify training needs and coordinate professional development programs for employees.
   • Plan and conduct employee orientation and management training sessions.
   • Assist in the development of career growth programs and initiatives.

5. HR Metrics & Reporting:
   • Maintain and analyze HR data, providing regular reports on key metrics (e.g., turnover, absenteeism, etc.).
   • Monitor workforce trends and advise the management team on staffing needs.

Office Management:

1. Office Operations:
   • Oversee the daily operations of the office, including administrative support, office supplies, and general maintenance.
   • Ensure a well-organized, clean, and efficient office environment.
   • Manage office budget, expenses, and supplier contracts (e.g., office supplies, cleaning services, equipment maintenance).

2. Facilities Management:
   • Coordinate office facility maintenance and repairs with relevant service providers.
   • Oversee office space planning and logistics (e.g., seating arrangements).

3. Welfare Planning:
   • Organize company-wide events, such as team-building activities, staff meetings, and celebrations.
   • Plan and manage logistics for office-related events, ensuring smooth execution.

4. Health & Safety Compliance:
   • Ensure the office complies with health and safety regulations, conducting regular checks and audits.
   • Manage emergency response procedures, including training staff on safety protocols.

QUALIFICATIONS, SKILLS, AND OTHER PREREQUISITES 

• 5+ years of work experience in a similar role.
• Degree in Human Resources or related.
• Good knowledge of HR Policies, local labour laws and best practices.
• Strong analytical thinking and problem-solving skills.
• Well-organized, detail-oriented, ability to multi-task and work under tight deadlines
• Ability to work independently.
• Excellent written and verbal communication skills.
• Proficiency in all Microsoft products.